Support>> Full Support
Benefits
Budget
• The ability to budget for your IT on a monthly basis.
Guaranteed response times
• This package comes with a guaranteed response time of 2 working
days for low priority incidents; that is not to say it will be 2
days, but that is the worst case scenario. (Please ask for average
current response performance).
• This package also comes with a guaranteed response time of 1
working day for higher priority incidents. Business critical
incidents will always take precedence.
Proactive monthly server health check
• The server is checked monthly or bi-monthly (depending on usage)
by a qualified engineer for anything out of the ordinary and that
could interrupt the smooth running of the system.
Telephone diagnostic and remote support
• Package includes telephone diagnostics and unlimited remote work
that falls within the parameters of our support package (please see
the fair usage policy).
Onsite Visits
• Package includes all onsite visits falling within the parameters
of our support package (please see the fair usage policy).
Monthly payments and terms
• Packages are paid monthly or annually depending on customer
preference, we do not tie you in to a complicated contract it works
on a “you pay we do” basis one months notice releases you with no
obligation.
Services
• All the services that we offer can be brought in under the full
cover package, this gets all the services you require under one easy
monthly payment.
Usage
• No need to worry about the unpredictable things that can at times
happen as we cover them all (fair usage policy applies)
Pricing
• Due to the flexibility of this package the price will vary
depending on the specific requirements of the customer. Please call
us to discuss in detail.