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BenefitsFull IT Support Packages from Ancom

• The ability to budget for your IT on a monthly basis.

Guaranteed response times
• This package comes with a guaranteed response time of 2 working days for low priority incidents; that is not to say it will be 2 days, but that is the worst case scenario. (Please ask for average current response performance).
• This package also comes with a guaranteed response time of 1 working day for higher priority incidents. Business critical incidents will always take precedence.

Proactive monthly server health check
• The server is checked monthly or bi-monthly (depending on usage) by a qualified engineer for anything out of the ordinary and that could interrupt the smooth running of the system.

Telephone diagnostic and remote support
• Package includes telephone diagnostics and unlimited remote work that falls within the parameters of our support package (please see the fair usage policy).

Onsite Visits
• Package includes all onsite visits falling within the parameters of our support package (please see the fair usage policy).

Monthly payments and terms
• Packages are paid monthly or annually depending on customer preference, we do not tie you in to a complicated contract it works on a “you pay we do” basis one months notice releases you with no obligation.

• All the services that we offer can be brought in under the full cover package, this gets all the services you require under one easy monthly payment.

• No need to worry about the unpredictable things that can at times happen as we cover them all (fair usage policy applies)

• Due to the flexibility of this package the price will vary depending on the specific requirements of the customer. Please call us to discuss in detail.